In this episode, we are excited to introduce Chuck Stollery, a seasoned professional with vast experience in facility operations. Chuck shares his journey from managing sports facilities to becoming an integral part of the US Indoor Sports Association, a trade organization supporting facility managers and owners in reaching their goals. Join us as we dig into Chuck's invaluable advice on how to navigate the challenges of facility management and optimize facility operations. To keep receiving tips and tricks to improve your facility, subscribe below!
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Maximize revenue, leverage automation, enhance customer experience
Chuck Stollery's journey in the world of sports facility management has taken him from a facility with just two staff members and no air conditioning to becoming an integral part of the US Indoor Sports Association. As a vital advocate for the association, Chuck's mission is clear: to support facility managers and owners in understanding the intricacies of the sports facility business and foster their growth.
Covered in This Episode:
- The importance of understanding your business and focusing on profitable ventures
- Maximizing revenue and pricing strategies for optimal profitability
- Embracing automation to improve efficiency and customer experience
- Staying up-to-date on trends in the sports facility industry
- Facility Ally's software capabilities for team and individual setups
- Prioritizing safety and cleanliness in facility management
- Narrowing focus and strategic decision-making
Highlights and Key Moments:
- Luke's Breakeven document and cost-saving tips
- Focusing on quality over quantity in youth programs
- Discussing team vs. single-person signups for leagues
Narrowing your Focus
One of Chuck's key insights is the importance of narrowing your focus and being honest about your strengths and weaknesses. Facility managers must identify what can be profitable and avoid trying to cater to everyone. His quote, "If you can't start making money until 4 PM, you better not open your doors at 8 AM every day," drives home the significance of understanding the most profitable hours of operation.
Pricing Facilities Appropriately
Maximizing revenue and implementing effective pricing strategies are critical elements in facility management. Chuck emphasizes the need to know your current offerings and price them correctly. He believes that being sold out is not always the ultimate goal. Instead, facility owners should keep increasing prices if they have a long waitlist, thus avoiding leaving money on the table. Utilizing a break-even document, like the one created by Luke and his KC Crew team, can aid in making informed pricing decisions.
Optimizing Facilities Through Automation
Automation emerges as a key theme with Chuck. He stresses the importance of incorporating automation in facility management. By automating repetitive tasks, such as league scheduling and auto-billing, facility owners can not only improve efficiency but also enhance the overall customer experience. Automation allows them to delegate non-human-dependent tasks and focus on building meaningful relationships with their staff and customers, providing a more personalized touch to their services.
Facility Growth
Facility owners and managers can gain valuable insights from Chuck's experience, allowing them to make informed decisions, optimize revenue, and provide exceptional services to their customers. As the sports facility industry continues to grow and adapt, Chuck's expertise will undoubtedly remain a guiding beacon for those seeking success in this dynamic field.
Subscribe to the Facility Playbook Podcast
Thank you for joining us on this episode of Facility Playbook! We hope the knowledge shared by Chuck Stollery serves as a valuable resource for facility owners and managers seeking to thrive in the ever-evolving sports industry. Stay tuned for our next episode with Homefield, where we will continue to bring you expert tips to help you navigate the dynamic world of facility management
If you enjoyed this episode, be sure to subscribe to Facility Playbook for future episodes. Don't forget to leave us a review and share this podcast with your colleagues and friends who may also find it valuable. Thank you again for tuning in! Until next time, take care and keep pushing the boundaries of what's possible in the world of facility management.
Click here to subscribe on Spotify Podcasts.
Click here to subscribe on Apple Podcasts.
